Refund policy
Last Updated: July 2026
At Bluck Apparel, we are committed to creating premium essentials designed to be worn and loved for years. If something isn't right with your order, we will work with you to find a fair solution.
Please read this Return & Refund Policy carefully before making a purchase.
1. GENERAL POLICY
Due to the nature of apparel products and hygiene considerations, all return, exchange, and refund requests are subject to the terms outlined below.
By placing an order through Bluck Apparel, you agree to this policy.
2. ELIGIBILITY FOR RETURNS
We accept returns for eligible products if:
- The request is made within 7 days of delivery
- The item is unused, unworn, unwashed, and undamaged
- Original tags, labels, and packaging remain intact
- The item is returned in its original condition
- Proof of purchase is provided
Bluck Apparel reserves the right to refuse returns that do not meet these requirements.
3. NON-RETURNABLE ITEMS
The following items are generally non-refundable and non-returnable unless required by applicable law:
Digital Products
Including but not limited to:
- The Bluck Card
- Digital memberships
- Digital access passes
- Downloadable products
- Exclusive digital content
Sale and Promotional Items
Items purchased during:
- Clearance sales
- Flash sales
- Final sale promotions
- Limited liquidation events
may be marked as non-returnable.
Used or Damaged Items
Products that have:
- Been worn
- Been washed
- Been altered
- Been damaged by improper use
- Had tags removed
cannot be returned.
4. SIZE EXCHANGES
We understand that sizing can sometimes be challenging.
Where inventory permits, eligible customers may request a size exchange within 7 days of receiving their order.
Customers requesting exchanges may be responsible for return and re-delivery costs unless the error resulted from Bluck Apparel.
Availability of replacement sizes cannot be guaranteed, especially for limited releases and exclusive drops.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive:
- A defective item
- A damaged item
- An incorrect product
- An item with manufacturing defects
please contact us within 48 hours of delivery at:
To process your request, we may require:
- Your order number
- Photographs of the product
- Photographs of the packaging
- A brief explanation of the issue
Upon verification, we may, at our discretion:
- Replace the item
- Exchange the item
- Offer store credit
- Issue a refund where appropriate
6. REFUND PROCESS
Approved refunds will generally be processed using the original payment method.
Processing times may vary depending on:
- Payment providers
- Financial institutions
- Mobile money providers
- Banking systems
Bluck Apparel is not responsible for delays caused by third-party payment providers.
Shipping costs, delivery fees, duties, taxes, or similar charges are generally non-refundable unless required by applicable law or where an error was caused by us.
7. ORDER CANCELLATIONS
Orders may be cancelled before they enter processing or fulfillment.
Once production, packaging, or shipment has begun, cancellations may no longer be possible.
For limited drops and exclusive collections, orders may become final immediately upon confirmation.
Bluck Apparel reserves the right to cancel orders suspected of:
- Fraudulent activity
- Unauthorized transactions
- Abuse of promotional programs
- Violations of our policies
Where applicable, affected customers may receive a refund.
8. LIMITED RELEASES AND EXCLUSIVE DROPS
Certain Bluck Apparel products may be released in limited quantities.
Because of their exclusive nature:
- Exchanges may not always be possible
- Replacement inventory may not exist
- Restocks cannot be guaranteed
Customers are encouraged to carefully review sizing information and product details before purchasing.
9. THE BLUCK CARD AND DIGITAL ACCESS PRODUCTS
The Bluck Card and any future digital memberships, access passes, or exclusive digital experiences are considered digital products.
Unless otherwise required by law:
- Purchases are non-refundable after successful delivery or activation
- Benefits attached to such products may evolve over time
- Access rights remain subject to applicable terms and conditions
10. RETURN SHIPPING
Unless a return results from an error made by Bluck Apparel, customers are generally responsible for:
- Return shipping costs
- Packaging costs
- Insurance costs, where desired
Customers assume responsibility for returned items until they are successfully received and inspected.
We recommend using trackable shipping services where available.
11. RIGHT TO REFUSE RETURNS
Bluck Apparel reserves the right to reject return, exchange, or refund requests that:
- Fall outside applicable timelines
- Do not meet eligibility requirements
- Involve altered or damaged products
- Appear fraudulent or abusive
- Violate our policies
Such decisions shall be made reasonably and in accordance with applicable laws.
12. FORCE MAJEURE
Bluck Apparel shall not be liable for delays, interruptions, or inability to fulfill refund, return, or exchange obligations arising from circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Political unrest
- Transportation disruptions
- Supplier failures
- Government actions
- Technological failures
- Public health emergencies
13. POLICY CHANGES
We reserve the right to update, modify, or revise this Return & Refund Policy at any time.
Changes become effective upon publication on our website unless otherwise stated.
Continued use of our services constitutes acceptance of the revised policy.
14. CONTACT US
For return, refund, or exchange inquiries, please contact:
Bluck Apparel
Email: info@bluckapparel.com