Shipping policy
Last Updated: July 2026
At Bluck Apparel, we are committed to delivering premium products with care, transparency, and efficiency. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined below.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after successful payment confirmation.
Business days exclude:
- Weekends
- Public holidays
- Official non-working days
During limited releases, promotional campaigns, or high-demand periods, processing times may be extended. Customers will be notified where significant delays occur.
2. SHIPPING DESTINATIONS
Bluck Apparel currently serves customers within Kenya and may expand to additional regions and international markets in the future.
Availability of shipping services depends on:
- Carrier coverage
- Local regulations
- Operational capabilities
- Customs requirements
Certain locations may not be eligible for delivery.
3. SHIPPING METHODS
We work with reputable logistics and delivery partners to ensure orders are handled professionally and securely.
Shipping methods may include:
- Door-to-door courier services
- Pick-up station delivery
- Parcel collection services
- Other approved delivery solutions
Available options will be presented during checkout where applicable.
4. SHIPPING FEES
Shipping charges are calculated based on factors including:
- Delivery destination
- Package dimensions
- Order value
- Selected shipping method
- Applicable taxes or duties
Any shipping fees will be clearly communicated before order confirmation.
Bluck Apparel reserves the right to modify shipping rates without prior notice.
5. ESTIMATED DELIVERY TIMES
Estimated delivery timelines are provided as guidelines only and are not guaranteed.
Typical delivery estimates may include:
Within Nairobi Metropolitan Area
1–3 business days
Other Locations Within Kenya
2–7 business days
International Deliveries (Future Availability)
Delivery times may vary depending on destination countries, customs procedures, and local courier services.
Delays beyond estimated timelines do not automatically entitle customers to refunds or compensation unless required by applicable law.
6. PRE-ORDERS AND LIMITED RELEASES
Certain products, including exclusive collections, limited drops, or pre-launch releases, may have extended fulfillment timelines.
Where applicable:
- Estimated production and shipping schedules will be communicated on product pages.
- Customers acknowledge that pre-order and exclusive items may require additional waiting periods.
- Changes in manufacturing or supply chain conditions may affect delivery dates.
Bluck Apparel will make reasonable efforts to provide updates regarding such orders.
7. ORDER TRACKING
Where tracking services are available, customers may receive:
- Tracking numbers
- Delivery notifications
- Shipping confirmations
- Courier updates
Tracking availability depends on the logistics provider and shipping method selected.
8. DELIVERY RESPONSIBILITIES
Customers are responsible for providing:
- Accurate names
- Correct phone numbers
- Complete delivery addresses
- Appropriate delivery instructions where necessary
Bluck Apparel shall not be liable for delays, failed deliveries, or additional costs resulting from inaccurate or incomplete information provided by customers.
Additional charges resulting from re-delivery attempts may be the responsibility of the customer.
9. FAILED DELIVERIES
Orders may be returned or cancelled if:
- Delivery information is incorrect
- Customers fail to respond to delivery attempts
- Packages remain unclaimed beyond reasonable periods
- Delivery becomes impossible due to customer actions or omissions
Refunds for returned packages may exclude:
- Original shipping fees
- Return handling costs
- Administrative charges where applicable
10. RISK OF LOSS AND OWNERSHIP
Ownership and responsibility for products generally transfer to the customer upon successful delivery to the designated address, collection point, or authorized recipient, subject to applicable consumer protection laws.
Customers are encouraged to inspect deliveries immediately upon receipt.
11. DAMAGED OR MISSING ITEMS
If an order arrives damaged, incomplete, or incorrect, customers should contact:
within 48 hours of delivery.
To assist with investigations, customers may be asked to provide:
- Order numbers
- Photographs of products
- Photographs of packaging
- Descriptions of the issue
Bluck Apparel will review each case and determine appropriate remedies, which may include replacements, exchanges, store credit, or refunds where justified.
12. INTERNATIONAL SHIPPING, DUTIES, AND TAXES
For future international shipments:
Customers may be responsible for:
- Import duties
- Customs fees
- Value-added taxes (VAT)
- Regulatory charges
- Other government-imposed costs
Such charges are determined by local authorities and are outside the control of Bluck Apparel.
Failure to pay required duties or taxes may result in delayed, returned, or abandoned shipments.
13. FORCE MAJEURE
Bluck Apparel shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Extreme weather conditions
- Political instability
- Public health emergencies
- Government restrictions
- Labor disputes
- Transportation disruptions
- Customs delays
- Cybersecurity incidents
- Supply chain interruptions
Delivery estimates may be adjusted accordingly during such circumstances.
14. POLICY CHANGES
We reserve the right to update, amend, or modify this Shipping Policy at any time.
Updated versions become effective upon publication on our website unless otherwise stated.
Continued use of our services constitutes acceptance of any revised terms.
15. CONTACT INFORMATION
For shipping-related inquiries, please contact:
Bluck Apparel
Email: info@bluckapparel.com